Website Accessibility Laws in Canada

Website Accessibility Laws in Canada

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You’ve spent months designing the perfect website. It’s visually stunning, the content is sharp, and your branding is on point. But there’s one thing missing — accessibility. And in 2025, that oversight could cost you more than just customers. It could land your business in legal hot water.

Why Accessibility Matters More Than Ever

Beyond legal and SEO benefits, accessibility is a branding powerhouse. In 2025, consumers are more conscious than ever about supporting businesses that align with their values. A report shows that companies with accessible websites see a 15% increase in customer satisfaction and build stronger brand loyalty.

Imagine a customer with visual impairments trying to navigate your e-commerce site. If they can’t find what they need because your site isn’t accessible, they’ll leave and likely never return. But if your site is inclusive, you’re not just retaining customers; you’re earning their trust and advocacy. 

As of 2025, provinces and territories are tightening their focus on website compliance, following the lead of the Accessible Canada Act (ACA), which came into effect federally back in 2019. Now, more than ever, Canadian businesses need to ensure their websites are accessible to people living with disabilities. 

Key Canadian Accessibility Laws in 2025

In order to adhere to global standards such as the Web Content Accessibility Guidelines (WCAG) 2.1, Canada has been progressively improving its regulations pertaining to digital accessibility. What you should be aware of is listed below:
Enacted in 2019, the ACA aims to make Canada barrier-free by 2040. While it primarily focuses on federal organizations, its influence trickles down to private businesses, especially those working with government entities.

Compliance with WCAG 2.1 level AA for digital content. 

Mandatory accessibility plans and feedback mechanisms. 

Several provinces have their own accessibility laws with strict deadlines:
Even without specific provincial laws, businesses can face lawsuits under the CHRA if their websites discriminate against users with disabilities.
“The power of the web is in its universality. Access by everyone regardless of disability is an essential aspect.”
— Tim Berners-Lee, inventor of the World Wide Web.

How to Ensure Your Website is Compliant in 2025

Use tools like WAVE, AXE, or Lighthouse to identify issues. Better yet, hire experts (like us at Faber Cre8tive) for a thorough evaluation.

Key fixes include

Accessibility is an ongoing effort. Train developers, designers, and content creators on inclusive practices.
Laws evolve, and so should your website. Schedule quarterly accessibility checks.

Beyond Compliance: The Business Case for Accessibility

Sure, compliance is the law. But let’s be real — there’s more to it than avoiding lawsuits. Investing in web accessibility can give your business a competitive edge.

“Accessibility is not a feature; it’s a social trend.” 

Antonio Santos, Digital Inclusion Advocate 

Real-World Penalties: A Word of Caution

Inaccessible websites have been the subject of Human Rights Tribunal complaints against businesses in British Columbia, Ontario, and Quebec in recent years. Penalties harm your reputation in addition to draining your bank account.

A Recent Case Study

A small e-commerce business based in Toronto was fined $5,000 after a complaint was filed by a visually impaired customer who couldn’t complete an online purchase. The court emphasized that accessibility is an obligation, not an afterthought.

Faber Cre8tive: Your Partner in Creating Accessible Digital Experiences

At Faber Cre8tive, we understand that creating accessible websites is not just about ticking boxes; it’s about building inclusive and effective online experiences. Our team is equipped with the knowledge and expertise to help your business navigate the evolving landscape of website accessibility laws in Canada and create websites that are both visually stunning and universally accessible.

Conclusion

According to Faber Cre8tive, “accessibility will be the norm, rather than the exception, by the end of 2025.” The companies that act now will not only escape penalties but also retain a loyal, diverse customer base ready to engage.”
Make 2025 the year that your online presence turns into a beacon of inclusivity, regardless of where you live in Toronto, Vancouver, or Edmonton. It will increase the appreciation and recognition among your customers. Let’s discuss how Faber Cre8tive can support your success in this new digital accessibility era.

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